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Shipping FAQs

Do you offer international shipping?

Yes, we ship internationally! Shipping costs and delivery times depend on your location. Reach out to our team for a shipping quote.

How much does shipping cost?

Shipping costs depend on your location and will be calculated at checkout. 

What’s the return policy?

We’re confident you'll love your KOUD Ice Bath. But if it’s not for you, no stress.

  • Try it for 30 days - if you're not happy, send it back.
  • The tub must be returned in its original packaging and in good condition.
  • It’s fine if you’ve used it - we expect you to!

What happens if I’m not happy with my purchase?

Reach out to our support team to arrange a return within 30 days of receiving your KOUD Ice Bath & Chiller.

How do I install and prime the system?
  1. Inflate tub
  2. Connect hoses
  3. Fill with water to just below the top water inlet
  4. Power on chiller & set temperature
  5. Once water is flowing through the chiller into the tub, fill up to the "max" line

Does the KOUD Ice Bath require plumbing?

No, KOUD is a self-contained system—just connect the hoses, fill it up, and you’re good to go.

We've Got You Covered.

CONFIDENCE BUILT IN

30 DAY RISK-FREE

Enjoy a KOUD at home, and return it for a full refund if you don’t love it within 30 days.

BUILT TO LAST

Our industry-leading warranty covers returns Australia-wide, including freight. Can’t fix it? We’ll replace it. Hassle-free. We even have a local repair centre.

DELIVERED, ON US

We’ll deliver your KOUD Edge ice bath & chiller to your door, anywhere in Australia - completely free. No hidden fees, no hassle.

Turn recovery into your competitive edge.

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