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Product FAQs

What’s included with my KOUD Ice Bath?

  • KOUD Edge Tub + your chosen chiller (Chill Lite, Chill Max, or Chill Pro)
    Phone holder
  • Insulated 2m Hoses, Carry Bag, Tub Repair Kit, Filters, Double Action Inflation Pump, Water Skimming Net
  • Inlet & Outlet Isolation Valves (Taps), Spare O-Rings, Filter Wrench, Plumbers Tape
  • 2 Years Warranty

How long does setup take?

10-15 minutes – Inflate, connect hoses, and fill

How long does it take to cool?

  • Chill Lite (0.3HP): 27 hours (23°C → 5°C)
  • Chill Max (0.6HP): 10.6 hours (23°C → 5°C)
  • Chill Pro (1HP): 6.5 hours (23°C → 5°C)

First-time cooling takes the longest, but once at your desired temperature, the chiller only runs as scheduled. KOUD Pro may only need to run 1-2 hours per day, depending on climate and usage.

What’s the difference between Chill Lite, Chill Max, and Chill Pro?

  • Cooling Speed: Chill Pro is 4x faster than Chill Lite
  • Filtration: Chill Lite & Chill Max use 2-stage filtration, Chill Pro has 5-stage filtration including an ozone generator
  • Temperature range: Chill Lite cools to 5°C, Chill Max cools to 3°C, Chill Pro cools to 3°C and heats up to 42°C

Best for:

  • Chill Lite: Casual use
  • Chill Max: Regular use
  • Chill Pro: Serious performance & hot climates

What chiller is best for me – Chill Lite, Chill Max, or Chill Pro?

  • Chill Lite – Occasional plungers, cooler climates
  • Chill Max – Frequent users, better performance in warmer climates
  • Chill Pro – Fastest cooling, can heat as well, longer between water changes, elite-level recovery, best for hot climates

Can I use it outdoors?

  • Yes, KOUD Ice Baths and Chillers are designed for outdoor use.
  • The KOUD Edge tub is IPX-6 rated, meaning it can withstand strong water jets and heavy exposure to water. The KOUD Chillers are IPX-4 rated, meaning they are resistant to splashing water from any direction.
  • Chillers can be kept outdoors, but we highly recommend placing them in a shaded area to improve efficiency and extend their lifespan. Ideally, keep them under cover to protect from direct sunlight, heavy rain, and pooling water.

Do I need to add ice?

No ice needed – KOUD chillers do the work for you

How does KOUD perform in hot climates?

  • KOUD Chillers use heat pump technology (like air conditioners) and are designed to perform in a wide range of environments
  • The hotter it is, the less efficient chillers are
  • Chill Max & Chill Pro perform significantly better in hot climates due to higher power & larger fans

Can I use the KOUD Chill Pro Chiller for commercial use?

  • KOUD Chill Pro is built for residential use but can handle light commercial use.
  • For full commercial setups, contact us for our 2HP+ range.

Are your temperature readings legit?

Yes, we know, this is a common complaint in the industry. Many water chillers display temperatures lower than they actually are. We've tested chillers from multiple manufacturers and experienced this first-hand.

When we had a KOUD Edge full of water reading 3.7°C on a competitor’s chiller, we switched the hoses over to a KOUD Chill Pro, and it read 4.5°C, the same as our digital thermometer.

We did the opposite test, our KOUD Chill Pro was reading 2.7°C with the KOUD Edge full of water, then we connected it to a competitors chiller, and it read 1.8°C.

So, you could have a KOUD Chill Pro actually delivering 2.7°C, or a competitor delivering around 4.5°C but saying it’s 3.7°C - even though both chillers are set to 3°C and priced similarly.

KOUD chillers read true to temperature, so you know exactly what you’re getting.

How much does it cost to run?

$0.25 - $1 per day, depending on:

  • How long you run the chiller
  • The ambient temperature
  • Ice bath usage

Using ice would cost $50+ per plunge!

  • To cool 450L from 23°C (tap water) to 3°C, you’d need 7-10 bags of ice (at $5–$7 per bag).
  • That’s $50+ every time you plunge, compared to just cents per plunge with KOUD.

How often do I need to change the water?

  • Chill Pro: 4-8 weeks
  • Chill Lite & Chill Max: 2-4 weeks (With good hygiene and proper filtration use.)

What kind of filtration does KOUD use?

  • Chill Lite & Chill Max: 2-stage filtration
  • Chill Pro: 5-stage filtration + ozone generator for cleaner water

What is an ozone generator, and how does it help keep my water clean?

KOUD Chill Pro features a built-in ozone generator, which helps keep your water clean, clear, and fresh for longer.

How it works:

  • The ozone generator produces O3 (ozone) gas, which naturally sanitizes the water.
  • Ozone breaks down bacteria, viruses, and organic contaminants without harsh chemicals.
  • This reduces the need for frequent water changes and helps maintain crystal-clear water with minimal effort.

Why is this better than traditional filtration?

  • Unlike chlorine, ozone leaves no chemical residue – just clean water.
  • It’s more effective at breaking down impurities than standard filtration alone.
  • It extends the time between water changes, saving you time and hassle.

KOUD Pro’s 5-stage filtration system includes a ozone generator, 3 metal mesh filters, and a 20-micron paper filter, making it one of the most advanced ice bath filtration systems on the market.

What power is needed?

KOUD Chill Lite, Chill Max & Chill Pro all run on a standard Australian 10AMP power outlet

What’s the warranty?

  • 2-year warranty on KOUD Edge Tub
  • 2-year warranty on Chill Lite, Chill Max & Chill Pro

Where are your chillers repaired?

We have an Australian-based repair centre, so we do not need to send the chillers overseas for repairs. If we cannot repair your chiller, we will simply replace it.

Freight costs to and from the repair centre are covered by KOUD for all approved warranty claims.

How long does shipping take?

Shipping timeframes depend on your location

What if I don’t love my KOUD Ice Bath?

We know you’ll love your KOUD Ice Bath – but if it’s not for you, no stress. Try it for 30 days, and if you’re not completely satisfied, send it back.

No hassle. No risk. Just pure confidence in what we’ve built.

What are the exact dimensions?

KOUD Edge Tub: 155cm (L) x 80cm (W) x 65cm (H)

KOUD Chiller Units:

  • Chill Lite (0.3HP): 29cm (L) x 29cm (W) x 32cm (H)
  • Chill Max (0.6HP): 37cm (L) x 58cm (W) x 50cm (H)
  • Chill Pro (1HP): 58cm (L) x 37cm (W) x 50cm (H)

How much water does it hold?

450L when fully filled

How much does it weigh when full?

Empty: 15kg
Filled with water: ~450kg

What surfaces can it be placed on?

Any solid, stable surface that can support at least 450kg.
Safe surfaces include:

  • Concrete
  • Wood decking (if weight-rated for 450kg)
  • Reinforced indoor flooring
  • Balconies rated to handle the weight

If placed on a balcony or elevated structure, check the weight load rating to ensure it can safely support the filled tub

Can I travel with it?

Yes! KOUD Ice Baths are portable and come with a carry bag.Chillers require a power source (or you can add ice when off-grid)

We've Got You Covered.

CONFIDENCE BUILT IN

30 DAY RISK-FREE

Enjoy a KOUD at home, and return it for a full refund if you don’t love it within 30 days.

BUILT TO LAST

Our industry-leading warranty covers returns Australia-wide, including freight. Can’t fix it? We’ll replace it. Hassle-free. We even have a local repair centre.

DELIVERED, ON US

We’ll deliver your KOUD Edge ice bath & chiller to your door, anywhere in Australia - completely free. No hidden fees, no hassle.

Turn recovery into your competitive edge.

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