Terms & Conditions
Last Updated: 18th March 2025
Welcome to KOUD! These Terms & Conditions ("Terms") govern your use of our website www.koud.co (the "Site") and the purchase or use of our products and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
KOUD Life Pty Ltd (ABN: 64 677 482 914) ("KOUD", "we", "us", or "our") operates this website and provides our Services subject to these Terms.
1. Acceptance of Terms
1.1 By using our Site or purchasing from us, you agree to these Terms, including any additional policies linked or referenced herein.
1.2 If you do not accept these Terms, you must not use our Services.
1.3 We reserve the right to update or modify these Terms at any time. Continued use of our Services after changes are posted constitutes acceptance of those changes.
2. Online Store Terms
2.1 You must be at least 18 years old or have parental/guardian consent to use our Services.
2.2 Our products must not be used for illegal or unauthorized purposes. You agree not to violate any laws, including copyright or intellectual property laws.
2.3 Any breach of these Terms may result in the termination of your access to our Services.
3. Orders & Payments
3.1 Product Availability – All orders are subject to availability. We may discontinue or modify products at any time.
3.2 Pricing – Prices are listed in [Insert Currency] and may change without notice. If a pricing error occurs, we reserve the right to cancel or adjust the order.
3.3 Payment Processing – Payments are securely processed through Shopify Payments. You agree to provide accurate billing and payment details.
3.4 Order Cancellation – Once an order has been processed, it cannot be canceled. Contact hello@koud.co for assistance.
4. Shipping & Delivery
4.1 Shipping Locations – We ship within Australia and internationally. Customers are responsible for all applicable duties, taxes, and customs charges.
4.2 Delivery Timeframes – Delivery estimates are provided at checkout but are subject to change due to external factors.
4.3 Lost or Damaged Orders – If your order arrives damaged or is missing, you must contact us at hello@koud.co within 3 days of delivery.
5. Returns & Refunds
5.1 Return Eligibility – You may return products within 30 days of receiving them if they are unused, in original packaging, and in resaleable condition.
5.2 Refund Process – Refunds will be processed within 5-7 business days after the returned product has been inspected.
5.3 Non-Returnable Items – The following items are non-refundable and cannot be returned:
- Gift cards
- Filters
- Maintenance products
- Any other items that are not ice baths or chillers
5.4 Return Requests – To initiate a return, contact hello@koud.co within the 30-day window.
6. Warranty & Liability
6.1 Product Warranty – KOUD products come with a 2-year limited warranty covering manufacturing defects. This warranty does not cover normal wear and tear, misuse, or unauthorized modifications.
6.2 User Responsibility – By using our products, you acknowledge and accept the risks associated with cold exposure. Consult a medical professional before use if necessary.
6.3 Limitation of Liability – To the maximum extent permitted by law, KOUD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or Services.
7. Intellectual Property
7.1 All content on the Site, including text, images, logos, and product designs, is owned by KOUD or licensed for our use. Unauthorized use is prohibited.
7.2 You may not copy, distribute, modify, or reproduce any part of our Site or products without our written consent.
8. Prohibited Activities
You may not use our Services for:
- Any unlawful or fraudulent activity
- Transmitting viruses or malicious code
- Collecting or tracking personal data of others
- Interfering with or bypassing security features
KOUD reserves the right to terminate access to users engaging in prohibited activities.
9. User Content & Reviews
9.1 If you submit reviews, comments, or content to our Site or social media, you grant KOUD a non-exclusive, royalty-free license to use, publish, or modify it.
9.2 We reserve the right to remove any content that is offensive, defamatory, or violates our policies.
10. Third-Party Links & Tools
10.1 Our Site may contain links to third-party websites. KOUD is not responsible for their content, policies, or practices.
10.2 We may offer third-party tools but do not control them and are not responsible for their performance.
11. Privacy Policy
Your use of our Services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information.
12. Fraudulent Orders & Security
12.1 We implement fraud prevention measures. If Shopify flags an order as suspicious, we may conduct additional verification, including contacting the customer.
12.2 We reserve the right to cancel fraudulent or high-risk orders at our discretion.
13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria.
14. Severability & Waiver
14.1 If any provision of these Terms is found to be invalid, the remaining sections remain enforceable.
14.2 Our failure to enforce any right under these Terms does not constitute a waiver of those rights.
15. Termination of Service
15.1 We may suspend or terminate your access to our Services at our discretion, without notice, if you violate these Terms.
15.2 You may terminate your agreement with KOUD by ceasing use of our Site and Services.
16. Changes to These Terms
16.1 We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.
16.2 Your continued use of our Services after changes are posted constitutes acceptance of those changes.
17. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
KOUD Life Pty Ltd
Email: hello@koud.co