Privacy Policy

Last Updated: 18th March 2025

At KOUD ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us when you visit our website www.koud.co (the "Site"), use our services, make a purchase, or interact with us in any way (collectively, the "Services"). This Privacy Policy outlines how we collect, use, and protect your information.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on the Site with an updated "Last Updated" date. We encourage you to review this policy periodically.

2. Information We Collect

The types of personal information we collect depend on how you interact with us. We may collect:

A. Information You Provide Directly
  • Contact Details – Name, email address, phone number, billing and shipping addresses.
  • Account Information – Username, password, security questions.
  • Order Information – Products purchased, payment confirmation, shipping details.
  • Shopping Activity – Items viewed, added to cart, or purchased.
  • Customer Support – Information shared when you contact us.
B. Information Collected Automatically

When you interact with our Site, we may collect certain information automatically, including:

  • Device and Browser Information – IP address, device type, browser type, and operating system.
  • Usage Data – Pages viewed, time spent on the Site, referring website, and interaction data.
  • Cookies and Tracking Technologies – We use cookies, pixels, and analytics tools to improve your experience.
C. Information from Third Parties

We may receive personal information from third-party partners, such as payment processors, marketing partners, and social media platforms.

3. How We Use Your Information

We use your information to:

  • Provide, improve, and personalize our Services.
  • Process transactions and fulfill orders.
  • Communicate with you about your orders, updates, and promotional offers.
  • Analyze trends and optimize our Site’s performance.
  • Ensure security, prevent fraud, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers – Payment processors, shipping partners, customer support tools, and analytics providers.
  • Legal Authorities – When required to comply with laws, enforce our policies, or protect our rights.
  • Business Transfers – If we undergo a merger, acquisition, or sale of assets, your information may be part of the transaction.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access & Correction – Request a copy of the information we hold or correct inaccuracies.
  • Opt-Out of Marketing – Unsubscribe from marketing emails by following the link in our emails.
  • Data Deletion – Request deletion of your personal data where applicable.

To exercise any rights, contact us at hello@koud.co

6. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. Please use strong passwords and be cautious when sharing sensitive information.

7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Contact Us

For any privacy-related questions or requests, contact us at hello@koud.co